Support and assistance – support
Many companies offer help and support for their products, but many times the need is more like a support-type. – “How to …“
It's this kind of support which I get best into the picture. It need not be error in the computer system to the need should arise. Makes you need inspiration to know if you do it in a good way or are there other ways to do it? Who to ask?
Technical support is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, support-services attempt to help the user solve specific problems with a product—rather than providing training, customization.